FAQ

Sizing details

All my resin/glass pendants will be in sizes 16mm, 18mm, or 20mm at this time. I only have AB glass options in the 16mm pendants. Any of my Crystalerrium series will always be 25mm. For chains (coming soon) there will be multiple length options for custom chains that I make by hand.

All earrings/rings will be in sizes 8mm, 10mm, 12mm.

These size details are on all product listings.

Care instructions

I send little cards with care instruction reminders as well as in the description of each listing, but the general summary is as follows:

~ The outside is glass so please handle with care.

~ All caps have the potential to naturally tarnish over time, but particularly the silver toned ones. Simply clean with a jewelry polishing cloth!

~ Please be careful not to tug or pull on the pendant as the cap can potentially come off with enough force. I do an endurance test on all pieces upon completion but they are not invincible

~ All Crystalerriums come with a little display box to help protect them from moisture and dust. If any dust does get inside, please clean with an air duster. DO NOT WASH! Any liquids can remove the paint and pigments.

Gift wrapping and packaging

All orders come in custom Kokomi branded packaging which includes a unique box and drawstring bag. I always include little handwritten personalized notes and my business card as well. Feel free to let me know if you have a message you’d like me to include!

Are these pendants safe for children?

Generally speaking, my answer is no. I like dainty jewelry and as a result these pose a choking hazard. As I mentioned in the care instructions, the outside of my pieces are made of glass and are thus fragile and should be handled with care.

What is meant by AB glass?

AB glass is a type of glass with an iridescent coating that essentially gives off rainbows in different lighting and angles.

Can these pendants be used for keychains or pet collars?

No. I do think it is a really cool idea, but as the current pieces I make are glass on the outside, I wouldn't recommend it. These are fragile in general and not only due to the glass and shouldn't be worn during significant activity.

Do you accept returns?

I do not accept returns on items. Due to the nature of the items being fragile there is too great a risk upon repacking that the item will break in transit. Please feel free to contact me with any questions ahead of time and read the descriptions carefully. Of course, if there are any issues with your order please contact me and I will address it immediately.

You can always contact us for any questions at contactkokomibykal@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.